SPEAKER

Eunis Hew

Eunis Hew

Eunis Hew

Country Head of Operations, Singapore<br /> DHL Supply Chain<br />

As the Head of Operations at DHL Supply Chain Singapore, Eunis leads a team of 1,400 employees across 10 sites with a total warehouse footprint of 160,000 square meters. With a customer-focused mindset, she is responsible for operations excellence and quality, contract renewal, new business growth and financial performance. Her team serves 60 customers across a broad range of sectors, including technology, life sciences and healthcare, auto-mobility, engineering and manufacturing.

Under Eunis’ leadership, DHL Supply Chain Singapore has grown consistently year-on-year with customers renewing their contracts and expanding the scope of partnership. In 2019, the team achieved strong growth overall and secured one of its largest contracts in the engineering and manufacturing sector. Quarterly, the team also receives one of the highest customer satisfaction scores in the region.

When covid19 impacted supply chains globally at the start of this year, Eunis and her team responded quickly to unexpected challenges and deployed business continuity plans, keeping operations running with zero disruption and even took on additional volumes. 

Eunis has also played an important role in growing the business by exploring opportunities beyond the traditional warehousing and logistics solutions.

Eunis brings expertise in people management and driving greater operational efficiency with her focus on the innovation agenda to ensure that the business remains at the forefront of providing customers with unique solutions that will deliver growth for the country.

Eunis has over 15 years of experience operating in global supply chains. Before joining DHL, she worked with companies such as CEVA Logistics, HAVI Logistics and TOLL Global Logistics to create customer distributions models that balanced superior performance with operational cost efficiency. She managed multiple turnkey projects including Dairy Farm International – Cold Storage’s consolidation hub, Johnson & Johnson Consumer distribution hub and WMS and ERP implementation for P&G’s regional distribution center.

Outside work, Eunis exercises regularly to improve concentration and increase energy capacity. She is married with a bubbly one-year-old son.

Speaking Topic: Digitalization: Reimagining Asia Pacific Supply Chain

  • Structured digitalization effort to scale up innovation across operations globally
  • Investing in automation to ease manpower crunch during pandemic
  • How we have kept supply chain operations running during the challenging Covid19 period